Wouldn't it be great if you could see how well a company is performing?

The Consumer Protection Association invites all of its members’ customers who take out a policy to complete a works questionnaire that is collated internally and turned into quarterly reports and sent back to the member.

Customer satisfaction is not only monitored by an external, independent source, but the information obtained can be used as a no-cost quality control system to increase best practices and raise industry standards.

Below is a copy of the reports sent to us from the CPA for you to view.

For more information on the Consumer Protection Association you can visit their website, or you can Download the CPA booklet.